Patient Survey Report 2014-15
The Rendcomb Surgery Patient Support Group held a meeting at the practice, on Thursday 26th March, to discuss the results and comments gathered, so far, from our Friends and Family Test.
The survey results in themselves were incredibly supportive of the practice and very reassuring that we are giving our patients an excellent service.
A total of 601 responses have been received,so far, with the breakdown as follows:
In response to the question 'How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?'
Extremely likely 87.8% (528 responses)
Likely 9.4% (57 responses)
Neither likely nor unlikely 1.3% (8 responses)
Unlikley 0.3% (2 resopnses)
Extremely unlikely 0.6% (4 responses)
Don't Know 0.3% (2 responses)
Achievement of Actions as a result of the 2013-14 Survey
The three actions undertaken from last years’ survey were discussed;
1. The use of emails and mobile numbers has increased and Staff try to encourage patients to have up to date contact information.
2. The local villages have been contacted regarding any information services they have, eg websites, facebook, newsletters, parish magazines, in order to communicate with patients who do not regularly attend the Surgery and to promote ourselves to those who are unaware of our existence. We now regularly contribute to many Village magazines and the local Parish Link.
3. Patients with access to our online services can now request to also have access to their medical records. When this service is activated the patient can see their actice problems, immunisations and allergies, along with their current medication.
It was agreed to undertake the following actions from the discussions at the meeting
Action 1: To improve access to the building by renewing the rampo at the front entrance
Action 2: To aid those patients less mobile by purchasing an in-house wheelchair for patient use
Action 3: To ensure patients are aware of the 'Duty Dr' service we provide where patients with urgent medical problems can speak to a doctor on the telephone each morning from 08:30-09:20